FAQ - Frequently Asked Questions
Q2. Why should I buy from Fashion Jewelry Sky?
We offers Reasonable Price, Excellent Customer Services and Attractive Selections which are the main favorable factors for our clients. With the expertise in designs and well developed network.
We have a strong manufacturing craftsmanship who manages to provide various selections of Fashion Jewelry, ranging from Jewelry Ring, Jewelry Earrings, Jewelry Necklace, Jewelry Bracelet and Jewelry Watches.
Q1. What is the background of Fashion Jewelry Sky?
We are an online jewelry store selling Fashion Jewelry and Jewelry Watches to customers. The Company is situated in Hong Kong since 1996. Today, we concentrate on jewelry wholesame and B2C business in North America, Europe and Japan.
Q3. How do I order online?
We accept payments via Paypal which is a third party secure online payment system. For more information, please refer to our Payment Method.
We have adopted the easy payment scheme from Paypal, just follow the 5 easy steps below and you are well on your way to becoming the proud owner of our merchandise:
a) Choose the product you want to purchase from our Product page.
b) Click on the "Add to Cart" button, the item you selected will be placed in your shopping cart for your review. You will be able to see the sub-total of your purchase and if necessary, make changes to the quantity you ordered or completely remove unwanted item. You may choose to checkout and pay or select to "continue shopping".
c) An order form will appear. Fill in all the details provided in the order form. Double check the details keyed in and click the "Submit" button once. To avoid multiple purchases, remember DO NOT click more than once.
d) A digital receipt will be issued once the credit card transaction is approved. For your own reference, print out a copy of the digital receipt together with the transaction number. You can use this number as a point of reference in your enquiries to us.
e) We will then process your order and e-mail you our confirmation.
For more information, please refer to our Payment Procedures.
Q4. Are my online orders secure?
We promise our best effort in securing all your information provided to us.
By using Paypal shopping cart system, the secure technology in SSL (Secure Sockets Layer) encryption, we ensure that your credit card and personal information remains private and safe.
In addition, Paypal has over 1,000 people worldwide dedicated to keeping Paypal accounts safe and stopping online criminals.
Q5. How much do you charge for shipping and handling process?
As we promise, we provide Worldwide Free Shipping and Free Insurance Services to our valued customers. There is no additional shipping and handling charges
Once you have made the purchase, we will follow up with you through email correspondence and telephone with the delivery status and Tracking Number. We will charge nothing except the price of the purchases as mentioned in our Shipping Policy.
However, for the VAT or Import Duty, Customer is responsible for duty from the destination country may charge.
Q6. How and When do you ship orders?
We make every effort to get your order to you as soon as possible. We ensure that once the payment has been received and notification is given from Paypal, we promise to dispatch the purchased jewelry within 3 business days after the confirmation of payment from Paypal. The delivery time is estimated to be 7 business days.
We will only dispatch to the address registered in your Paypal account.
Q7. How can I be sure that I will get what I ordered?
We value and respect honest trading, hence we will pay high attentions to the details of what you want, and order inquiries will be confirmed through emails. What's more, we will issue a Sales Receipt to you together with the merchandise. A duplicate copy will be kept by our online store.
If there is any discrepancy between merchandise and the written proof, we will ensure 100% Exchange or Money-Back Guarantee.
Q8. What will I get from the Delivery?
FashionJewelrySky.com will send the delivery upon receipt of payment notification from Paypal.
The Delivery Parcel will include the below items:
1. The Merchandise
2. Sales Receipt
3. Packaging Box.
4. One Free Gift
Q9. What is your Return Policy?
We value and respect honest trading, your satisfaction with the merchandise is highly valued by us. Therefore, we offer you Return Policy for all the purchases within 21 Days from the original Sales Receipt Date for any discrepancies in the order or defects.
All returns must be received in original condition.
For more information for Return Policy, please visit our Policy page.
Q10. How if I have question not mentioned above?
We welcome you to email us as long as you have any inquiries. Your inquiries will be provided with satisfactory answers shortly.
We wish that you would enjoy shopping on our website. Your satisfactory shopping experience is what we most value.
We are happy to hear from you with your suggestions, comments and inquiries as the driving force for our Better Services and Improvement.
Please kindly send your suggestions, comments and inquiries to the below email, your email will be replied with satisfactory answers shortly.
Email: enquiry@fashionjewelrysky.com
